Subprocessors
Last updated: 2026-05-28
Redcliffe uses carefully selected third-party service providers to operate, secure, support, and improve the Service. This page gives a summary of providers that may process personal data in connection with the Service.
We keep this public list deliberately discreet. Some provider details can be made available to customers under an applicable data processing agreement, order form, security review, or confidentiality arrangement.
Routine support uses account and service metadata where possible. Any support access to customer content is treated as an exception, scoped to the relevant request or obligation, and logged.
Provider categories
| Category | Purpose | Location |
|---|---|---|
| Cloud application hosting and delivery | Hosting the Redcliffe application, routing traffic, serving public pages, and protecting availability and security. | UK / EU / US / global edge, as applicable |
| Database, authentication, and file storage | Secure account, workspace, project, session, submitted-content, audit-record, and access-control storage. | US, with additional regions if required by customer agreement |
| AI model and search providers | Processing submitted content and prompts to review, draft, refresh, retrieve, search, classify, or extract regulated-content material. | UK / EU / US, as applicable |
| Email and communications providers | Service emails, account messages, support communications, product updates, and operational notices. | UK / EU / US, as applicable |
| Payment and merchant-of-record providers | Subscription billing, payment processing, tax calculation, invoices, refunds, and payment-support workflows when paid access is enabled. | UK / EU / US, as applicable |
| Analytics, diagnostics, and security tooling | Operational monitoring, error diagnosis, security investigation, abuse prevention, and product reliability. | UK / EU / US, as applicable |
| Customer support and administration tools | Responding to customer requests, managing design partner access, maintaining support records, administering customer accounts, and documenting limited support-access exceptions where required. | UK / EU / US, as applicable |
Payment provider
Paid online subscriptions are processed by Paddle as merchant of record. Paddle handles payment collection, invoices, applicable taxes, subscription cancellation, and refund processing for transactions completed through Paddle.
Paddle's own buyer terms, refund policy, and privacy information apply to its payment processing activities. See our Refund Policy for the current payment and refund flow.
International transfers
Where personal data is transferred outside the UK or EEA, we use appropriate safeguards such as the UK International Data Transfer Addendum, EU Standard Contractual Clauses, adequacy decisions, or other mechanisms permitted by applicable data protection law.
Changes
We may update this page as our service providers or processing needs change. Where a customer agreement or data protection law requires specific notice of new subprocessors, we will provide that notice in accordance with the applicable agreement.
Questions
Questions about subprocessors or vendor due diligence can be sent to hello@redcliffe.ai.