Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Redcliffe, operated by REDCLIFFE CONTENT PARTNERS LTD (“we”, “us”, “our”, the “Service”), available at redcliffe.ai and app.redcliffe.ai. REDCLIFFE CONTENT PARTNERS LTD is registered in England and Wales under company number 15880789; our registered office is 21 Dwyer House, 2 Townmead Road, London, England, SW6 2NZ. By accessing or using the Service you agree to be bound by these Terms.

1. The Service

Redcliffe supports regulated-content drafting, review, refresh, evidence gathering, approval workflow, and audit records. The Service is a professional workflow and compliance-intelligence tool. It does not replace your own legal, regulatory, compliance, financial, marketing, or professional judgment.

Subject to these Terms and any applicable fees, plan limits, order form, or written agreement, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your own internal business purposes and regulated-content workflow.

2. Beta access

Redcliffe is currently in private beta. The Service is provided “as is” for evaluation purposes. Features may change, be interrupted, or be removed at any time. We may suspend or terminate beta access at our discretion. Beta access is invitation-only and may not be shared outside the invited organisation without our consent. Unless we agree otherwise with you, approved beta access is normally granted for an initial 30-day evaluation period.

3. Account, seats, and model access

Access is granted to named users within an organisation or approved account. You are responsible for keeping account details accurate, safeguarding credentials, and ensuring that each authorised user uses the Service only within their assigned role and permissions.

You are responsible for all activity by your authorised users and must promptly remove or tell us about any user who leaves your organisation or should no longer have access.

Model access is granted by subscription, order, invitation, or written approval. A subscription to one compliance model does not give you the right to use, replace, or switch to another model unless that access is separately granted. If additional models are added to an account, they may be used to create new projects under those models.

A project keeps the compliance model and jurisdiction context selected when it is created. Existing projects and sessions cannot be casually changed to a different model, because that would undermine the audit record. Approval, reviewer, compliance, creator, admin, and viewer permissions may be limited by plan or seat type.

4. Customer responsibility and approvals

Redcliffe surfaces potential compliance issues, supporting source material, suggested fixes, generated copy, review notes, and audit records. You remain responsible for deciding whether content may be approved, published, sent, distributed, relied on, or otherwise used.

Any approval, sign-off, or lock inside the Service is your internal approval workflow unless we have expressly agreed otherwise in a separate written engagement. Redcliffe does not approve financial promotions, regulated marketing, or other customer content on your behalf, and does not act as your authorised approver, compliance consultant, legal adviser, or regulator.

You are responsible for choosing the right model and jurisdiction, providing accurate inputs, reviewing outputs before use, keeping approval records honest, and ensuring your use of the Service complies with applicable law, regulation, regulator guidance, contractual duties, and internal policies.

5. Acceptable use

You agree not to:

• Use the Service to generate or distribute unlawful, fraudulent, or harmful content.
• Interfere with or disrupt the integrity, performance, or security of the Service.
• Reverse-engineer, decompile, disassemble, copy, scrape, benchmark, harvest, or attempt to extract the Service's underlying models, prompts, source mappings, source-linked obligations, retrieval logic, workflows, reports, model cards, interface design, or proprietary materials.
• Access or use the Service to build, train, benchmark, evaluate, improve, or offer a competing or substantially similar product or service.
• Bypass, alter, delete, falsify, or interfere with approval records, audit trails, usage limits, model-access controls, or security controls.
• Share credentials, allow unauthorised users to access the Service, or use a seat type outside its intended permissions.
• Use the Service in violation of any applicable law, regulation, or third-party right.
• Submit personal data of third parties without a lawful basis to do so.

6. Your content and outputs

You retain ownership of all content you submit to the Service. You grant us a limited, non-exclusive licence to process your content for the purpose of providing, securing, supporting, and improving the Service for you.

Subject to these Terms and your plan, you may use content generated or exported by the Service for your own internal business purposes and customer-facing regulated-content workflow. You may not use outputs to extract or recreate Redcliffe's underlying models, source mappings, obligation logic, prompts, workflows, or proprietary materials.

If you provide comments, requests, suggestions, or feedback, we may use them to improve Redcliffe without restriction or compensation to you.

7. Data protection and security

We process personal data in accordance with our Privacy Notice and applicable data protection law. You are responsible for ensuring that you have a lawful basis to submit any personal data to the Service.

We use appropriate technical and organisational measures designed to protect the Service and customer data. No online service can be guaranteed to be completely secure or uninterrupted. You should keep your own copies of critical material where your internal policies, client obligations, or regulatory duties require it.

If a security incident affecting your data occurs, we will notify you where required by law and take reasonable steps to investigate and mitigate the incident.

8. Redcliffe intellectual property

The Service, its design, software, prompts, source mappings, source-linked obligations, intelligence layers, retrieval logic, workflows, model cards, templates, documentation, branding, and associated know-how are owned by Redcliffe and its licensors. No rights are granted to you except as expressly stated in these Terms.

9. Account security and monitoring

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately at support@redcliffe.ai if you suspect unauthorised access.

We may monitor use of the Service to protect security, enforce these Terms, investigate suspected misuse, maintain audit integrity, and support usage limits or model-access restrictions.

10. Fees, billing, and cancellation

During private beta, access may be provided free of charge or under an approved beta subscription, order form, invoice, or other written agreement. We will give you reasonable advance notice before changing an account from free access to paid access. Paid fees, plan limits, seat types, model access, taxes, and billing terms will be shown at checkout, in an order form, in an invoice, or in another written agreement with you.

Paid online subscriptions are processed by Paddle as merchant of record. Paddle handles payment collection, invoices, applicable taxes, subscription cancellation, and refund processing for transactions completed through Paddle. Paddle’s Buyer Terms and Refund Policy apply to those transactions.

Subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing period, and no further renewal charge is taken after that period ends. Refund requests for Paddle transactions must be submitted through Paddle within 14 calendar days of the transaction date. See our Refund Policy for more detail.

If a payment fails or fees become overdue, we may suspend or limit access until the account is brought up to date. We may change fees, plan limits, or paid features with reasonable notice, or as stated in the applicable order form, checkout, invoice, or renewal notice.

11. Availability, support, and third-party services

We aim to provide a reliable Service, but access may be unavailable during maintenance, updates, incidents, network issues, security work, or events outside our reasonable control. We may make changes to the Service to improve security, performance, compliance, product quality, or model governance.

Support is available through support@redcliffe.ai. Any support targets or service levels apply only if expressly agreed in writing.

The Service may depend on third-party providers for hosting, payments, authentication, communications, analytics, or other operational services. We are not responsible for third-party services outside our control, but we will work reasonably to restore affected Service functionality where we can.

12. Termination and suspension

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, fail to pay fees when due, create security or audit-integrity risk, misuse model access, or for any reason during the beta. Upon termination, your right to use the Service ceases immediately.

Where reasonably possible, we will allow a limited period to export your data after termination. We may retain records where required for security, audit integrity, legal compliance, dispute handling, or the establishment, exercise, or defence of legal claims.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We aim to support accurate, source-linked compliance workflows, but we do not guarantee that any output, finding, suggested fix, risk score, approval record, or generated content will satisfy a regulator, court, customer, platform, counterparty, or other third party.

14. Limitation of liability

To the maximum extent permitted by law, Redcliffe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, business, goodwill, data, anticipated savings, regulatory approval, or opportunity, whether incurred directly or indirectly, arising from your use of the Service.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Service and these Terms is limited to the fees paid by you to Redcliffe for the Service in the 12 months before the event giving rise to the claim. If you use the Service free of charge, our total aggregate liability is limited to £100.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be limited or excluded.

You agree to indemnify and hold Redcliffe harmless from claims, losses, liabilities, damages, costs, and expenses arising from your unlawful or unauthorised use of the Service, your breach of these Terms, your content, your publication or use of outputs, or your infringement of third-party rights.

15. Confidentiality

Each party must protect the other party's non-public, proprietary, commercially sensitive, or confidential information and use it only for the purposes of receiving or providing the Service. This does not restrict disclosures required by law, regulation, court order, or a competent authority.

16. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will take reasonable steps to notify you. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

18. General

These Terms, together with any applicable order form, checkout terms, invoice, data-processing terms, or written agreement, form the agreement between you and us for the Service. If any part of these Terms is found unenforceable, the rest remains in effect. A delay in enforcing these Terms is not a waiver. You may not assign or transfer your rights or obligations without our consent. We may assign these Terms as part of a merger, acquisition, reorganisation, financing, or sale of assets. Neither party is responsible for failure or delay caused by events beyond its reasonable control. No person other than you and us has rights to enforce these Terms.

Notices to us should be sent to hello@redcliffe.ai. Notices to you may be sent to the email address associated with your account or shown inside the Service.

19. Contact

Questions about these Terms can be sent to hello@redcliffe.ai. For account and product issues, contact support@redcliffe.ai.