FAQ

Questions before getting started.

Short answers for compliance, legal, agency, and marketing teams evaluating whether Redcliffe is a fit for their regulated workflows.

What is Redcliffe?
Redcliffe is a compliance intelligence platform for regulated content. It helps teams Create and Review marketing material against source-linked obligations, with issue flags, suggested fixes, and a preserved review record.
Who operates Redcliffe?
Redcliffe is operated by REDCLIFFE CONTENT PARTNERS LTD, a company registered in England and Wales under number 15880789. Registered office: 21 Dwyer House, 2 Townmead Road, London, England, SW6 2NZ.
What is available now?
The UK Financial Promotions Model and the UK Gambling, Betting and Gaming Promotions Model are live. Essentials, Pro, and Team subscriptions can start online where the selected model is available; Enterprise, US financial promotions, and bespoke model arrangements go through sales. Coverage details are on the Coverage page.
What is a compliance model?
A Redcliffe compliance model combines a jurisdiction, a regulated content category, source-linked obligations, and a governed release record. For example: the UK Financial Promotions Model, the US Financial Promotions Model, or a gambling, betting and gaming promotions model. Environmental and sustainability claim rules are added inside those models where they affect the regulated content.
What do Create and Review do?
Create produces a draft within the selected model and supplied context. Review checks existing content and returns cited findings, suggested fixes, and a preserved review record.
Does Redcliffe monitor regulatory changes?
Yes. Regulatory updates are reviewed before they feed a governed model release; they do not silently rewrite the active model or a customer's approval record.
Is UK crypto marketing a separate model?
No. UK cryptoasset promotions are included in the UK Financial Promotions Model. We surface the coverage separately so crypto teams can find it quickly, but it is not a standalone model.
Is finfluencer or influencer content a separate model?
No. Finfluencer, affiliate, and creator-led financial promotions are included in the UK Financial Promotions Model. We surface them separately because social campaigns are a distinct buyer problem.
Is SDR or anti-greenwashing inside UK financial promotions?
Yes, where the claim is part of a UK financial promotion. Financial-product sustainability and anti-greenwashing checks sit inside the UK Financial Promotions Model. Broader environmental claims are handled as sector-specific overlays.
Who is Redcliffe for?
Redcliffe is built for compliance teams, legal teams, law firms, agencies, and marketing leads who need repeatable review records for regulated content rather than loose suggestions.
Why not use a general-purpose content tool?
General-purpose tools can help produce polished drafts, but regulated content also needs source-linked obligations, risk flags, fixes, approval history, and release governance. The Why Redcliffe page explains the distinction.
What can I submit for review?
The product is designed around practical content inputs: text, documents, URLs, image ads, other static images, and screenshots. Image-ad review preserves the visual context and helps Review assess visible text, layout, prominence, imagery, CTAs, and proof signals. Video is not included, and publication approval stays with the customer.
Does Redcliffe replace a compliance or legal approval process?
No. Redcliffe is designed to improve the quality, speed, and record of content review. Publication decisions and required approval workflows stay with the customer, their approvers, and their professional advisers.
How should we validate Redcliffe output?
Treat Redcliffe output as reviewable compliance intelligence, not automatic approval. Findings and drafts are tied to source-linked obligations, but customers still need to validate facts, product terms, audience, channel, distribution, and final sign-off before publication.
How does Redcliffe make answers reviewable?
Findings and drafts are tied back to source-linked obligations. The product is designed to preserve context, cited sources, reviewer actions, and approval history so a team can understand how a decision was reached.
How is customer data handled?
Accounts and customer workspaces are handled through Redcliffe's access-controlled systems. Customer content is processed to provide the service and is not used to train public foundation models.
Can Redcliffe support staff access customer content?
Access to customer content is restricted to authorised purposes, such as resolving a customer-requested support issue or meeting a security or legal obligation, and is subject to appropriate controls.
How does Redcliffe keep time-sensitive content current?
Redcliffe combines maintained specialist models with currentness checks where content depends on changing external facts. The relevant sources remain connected to the work; customers still validate product-specific facts and final publication details.
Does Redcliffe integrate with our content tools?
The core workspace provides Create, Review, exports, and approval records. Enterprise Agent Gateway access lets explicitly scoped API and MCP clients submit Create and Review jobs, retrieve structured results, and route Review work to an authorised customer reviewer. Agents cannot approve, sign off, or publish.
What is Website Monitoring?
Pro and Team accounts can discover candidate public pages from a website, then add selected-page monitoring as a paid add-on. Redcliffe checks up to 25 selected public URLs per website pack each day and routes meaningful changes back into review. It does not crawl logged-in areas, forms, every dynamic state, or complete customer journeys.
Can we cancel a paid subscription?
Yes. Paid subscriptions can be cancelled at any time, with cancellation taking effect at the end of the current billing period. Refund handling for Paddle-processed transactions is described in the Refund Policy.
What happens to our workspace data after cancellation?
Cancelling does not immediately delete workspace data. Paid access continues until the end of the current billing period, after which access may be limited. Export, retention, and deletion are handled under the Terms and Privacy Policy, including any records Redcliffe must preserve for security, audit integrity, legal, or dispute purposes.
What happens after I contact sales?
We review fit for the current models, team workflow, security expectations, and commercial needs, then follow up with next steps. For Enterprise or bespoke requests, we agree scope, model access, onboarding, and commercial terms before opening the workspace.
Is pricing public?
Yes. The pricing page shows Essentials, Pro, Team, and Enterprise options. Essentials, Pro, and Team are self-serve paid subscriptions through Paddle where the selected model is available. Eligible accounts can also add standard expansion options from Billing; Enterprise remains sales-led.

Ready to bring it into real work?

Choose an online plan for an available model, or contact sales for Enterprise, Agent Gateway, multiple models, Website Monitoring, or procurement requirements.

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